About us

Customer Relations

For flights originating from Birmingham, Cardiff, Manchester and East Midlands airports contact:

bmibaby customer relations
PO BOX 737
Castle Donington
DE74 2XP


In order to assist us with your query without delay, please provide the following details on all correspondence to the Customer Relations Team:


  • Passenger names
  • Booking reference
  • Flight details - route and date


Our turnaround time is currently 10 working days. 

We would ask passengers not to resubmit your claim within this timeframe as this may lead to further delay. 


Customers who would like to apply for a refund of their unused bmibaby flight, following a flight disruption can do so by writing to: bmibaby customer relations, PO Box 737, Castle Donington, Derby, DE74 2XP.

Alternatively, this can be arranged by calling our reservations centre on 0844 2450055.  If you are calling from outside the UK please call +44 8458 101100.


bmibaby can supply letters to support travel insurance claims for flight cancellations or disruptions. These are supplied free of charge where bmibaby is responsible for a flight cancellation or disruption.


If you require a letter for your insurance company confirming details of a disrupted flight please click here


All other requests for travel insurance letters, such as confirmation that you have chosen not to use your flight, will be charged at £20.00 per letter, payable by the passenger at the time of request. Please call 0905 8282828 (Calls cost 65p per minute from a BT Landline. Calls from mobiles and other networks will be considerably more).


For flights originating from London Heathrow, Leeds Bradford, Aberdeen and selected bmi regional services from Manchester, Edinburgh and Glasgow airports contact:

bmi customer relations
Donington Hall
Castle Donington
DE74 2XP