FAQs

Delayed or lost baggage

What happens if my bags are delayed or lost?

In the unlikely event that your baggage is lost, damaged or stolen whilst in the care of bmibaby or one of our ground handling agents, this should be immediately reported to the ground handling staff at the arrival airport.
bmibaby makes every effort to locate lost bags using a world-wide computer network designed exclusively for this purpose. Most delayed bags are located and returned within 48 hours. To track the progress on the location or delivery of baggage please call 0905 8282828 (Calls cost 65p per minute from a BT Landline. Calls from mobiles and other networks will be considerably more) and choose option four. The baggage helpline can only view files from Nottingham East Midlands, Manchester, Edinburgh and Glasgow airports. All other bmibaby stations track baggage via the local handling agent who will have access to a local telephone number to call.