FAQs

Changes and cancellations

 

Change existing booking

How can I make changes to an existing booking?

bmibaby passengers now have 3 options by which they can change their booking.

Online

Simply click the "your bookings" link on the top navigation and follow the step by step process. The cost to change a booking is £35 (€40) per person per flight, plus any difference in the total cost of the flight applicable at the time the change is made. If the available fare is lower on the new flight, no refund will be made.

Over the phone

Alternatively, changes can be made to flights by contacting the call centre on 0905 8282828 (Calls cost 65p per minute from a BT Landline. Calls from mobiles and other networks will be considerably more), the cost to change a booking is £50.00 (€63.00) per person, per sector charge for this service plus any difference in the total cost of the flight applicable at the time the change is made. If the available fare is lower on the new flight, no refund will be made. Please make sure you have your six digit booking reference and original method of payment to hand for confirmation. Name changes to flights for any reason including when a name in the flight booking does not match the passengers photo ID can only be made via the call centre.  Please note that initials are not acceptable.  Name changes are subject to an administration fee of £40 (€50) per person per flight plus any difference in fare. If the available fare is lower on the new flight, no refund will be made. Changes to be advised via the call centre a minimum two (2) hours prior to departure and during bmibaby reservations opening hours (seven days a week, 8am to 9pm). Please note name changes cannot be made after a flight has departed.

If you do not use your Ticket, you will be entitled to claim a refund of Air Passenger Duty, less an administration fee of £25 per passenger. Please note name changes cannot be made after a flight has departed.

At the airport

Changes can be made to flights at the airport, the cost to change a booking is £50 (€63) per person per flight, plus any difference in the total cost of the flight applicable at the time the change is made.  For name changes requested at the departure gate a charge of £100 (€100) will apply. If the available fare is lower on the new flight, no refund will be made. Please make sure you have your six digit booking reference and original method of payment to hand for confirmation.

Please note any payment made at the airport may incur a handling fee

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Transfers to another flight

I want to transfer onto another flight. Will I be charged and what do I need to do?

bmibaby passengers now have the ability to make changes to bookings online. Simply click the "your bookings" link on the top navigation and follow the step by step process. The cost to change a booking is £30 (€37.50) per person per flight, plus any difference in the total cost of the flight applicable at the time the change is made. If the available fare is lower on the new flight, no refund will be made.
Alternatively, changes can be made to flights by contacting the call centre on 0905 8282828 (Calls cost 65p per minute from a BT Landline. Calls from mobiles and other networks will be considerably more), the cost to change a booking via the call centre is £50 per passenger, per flight plus any difference in the total cost of the flight applicable at the time the change is made. If the available fare is lower on the new flight, no refund will be made. There is an additional £7.50 (€9.50) per flight charge for this service via the call centre. Please make sure you have your six digit booking reference and original method of payment to hand for confirmation. Name changes to flights can be made for a charge of £40 (€50) per person per flight plus any difference in the total cost of the flight applicable at the time the change is made. If the available fare is lower on the new flight, no refund will be made.
Name changes must be made via the call centre (0905 8282828 Calls cost 65p per minute from a BT landline.  Calls from mobiles and other networks will be considerably).

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Booking cancellations

Can I cancel my booking?

bmibaby regrets that it is unable to offer refunds in the event of passengers being unable to fly owing to any change in personal circumstances, including but not limited to medical grounds. 

In the event of a bereavement of an immediate family member within 28 days of your intended travel date, bmibaby will offer a full refund for the affected passenger. A death certificate will be required to support the refund request. Any requests outside 14 days of travel cannot be processed by the airline and should be directed to your travel insurance company.

All claims will be assessed entirely at the discretion of bmibaby. bmibaby strongly recommends passengers obtain adequate travel insurance to cover them in such circumstances.

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Name matches

Does the name on my booking have to match the name on my photo ID/passport?

Yes, the name on your booking will need to match your photo ID or passport in order for you to be accepted for travel with bmibaby. If your details do not match please contact our reservations line immediately on 0905 8282828 (Calls cost 65p per minute from BT landline.  Calls from mobiles and other networks will be considerably more).

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Name changes

Can I change the name of a passenger?

Name changes to flights can be made via the call centre only and are subject to an administration fee of £40 (€50) per person per flight plus an applicable fare difference. If the available fare is lower on the new flight, no refund will be made. Changes need to be made via the call centre a minimum two (2) hours prior to departure and during bmibaby reservations opening hours (seven days a week, 8am to 9pm). Please note name changes cannot be made after an outbound flight has departed, for the return leg of your journey.

 

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Notification of flight changes

How will bmibaby notify me of any changes to my flights?

If you provided an email address with your booking it will be used for all future communication with you, including any flight changes and additional information regarding your flights. It is therefore your responsibility to ensure that you check your email on a regular basis and also notify the bmibaby call centre should your email address change (0905 8282828 Calls cost 65p per minute from a BT Landline. Calls from mobiles and other networks will be considerably more). If you were unable to provide an e-mail address bmibaby shall endeavour to contact you via the contact details given at the time of booking. Please ensure that all contact details are up to date. bmibaby requests that all passengers check their itinerary online at least 48 hours before departure.

 

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Claiming tax back

I am unable to take my flight, how can I claim the tax back?

The only taxes we have a legal liability to refund are APD taxes. This equates to £12.00 per passenger for each UK departure point. Please note, bmibaby implement an administration fee of £25 per passenger.

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Maiden name and married names

My booking is in my maiden name and my passport is in my married name, how can I make a change?

Upon your arrival at the airport we would ask that you present your marriage certificate to our staff who will make the necessary changes for you free of charge.

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Changing name by deed poll

Since I made my booking, I have changed my name by Deed Poll, can I still travel?

Upon your arrival at the airport we would ask that you present your deed poll certificate to our staff who will make the necessary changes for you free of charge.

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