FAQs

Check-in

 

Airport service fee

What is the airport service fee?

Passengers who check in or bag drop at the airport are subject to an airport service charge. These fees are non refundable.

 

How much is the airport service fee?

If you have selected to check in or bag drop at the airport you will be charged £8 (€10) per passenger if you make an online reservation and £11 (€13) per passenger if you make a reservation through the call centre. If you have not paid the airport service fee online or via the call centre and check in/bag drop at the airport you will be charged £11 (€13) per passenger at the time of check in.

Please note any payment made at the airport may incur a handling fee. 

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Online check in

Who can check in online?

If you are travelling with hand luggage only you can check in online.

 

Which passengers do not qualify for online check in?

The following passengers do not qualify for online check in:

  • Passengers travelling with checked baggage
  • Passengers travelling with infants

 

If I’m checking in online, do I have to pay a check in fee?
If you are checking in online and have hand luggage only you will not have to pay an airport service fee. If you decide to check in or bag drop at the airport you will be charged £11 (€13) per passenger.

 

If I have selected to check in online and then arrive at the airport with bags will I have to pay the airport service fee?
You can only check in online if you have hand luggage only. If you select to check in online and arrive at the airport to check in or bag drop you will be charged an airport service fee.

 

If I have selected to check in online but then forget to do so will I be charged?

Unfortunately if you have selected to check in online and then forget to do so or arrive at the airport to check in you will be charged an airport service fee of £11 (€13) per passenger.

 

What happens if I check in online but forget my online boarding card?

If you check in online and do not present your online boarding card you will be charged a £11 (€13) airport service fee.

 

Can I check in online if I have bags to check in?

No, online check-in is only available for passengers travelling with hand baggage only. All passengers travelling with bags need to check in at the airport and will be subject to an airport service fee.

 

If I have an infant can I check in online?

If you are travelling with an infant you are not able to check in online.

 

Can I change my booking if I have checked in online?

Passengers cannot change any details about their flight once they have checked in online.

 

Do I still need to check in on-time if my flight has suffered a delay?

In the event that your flight has suffered a delay passengers are required to check in at the normal time. We will always endeavour to minimise any disruption and operate to our schedule. 

 

What do I need to do if I am using the online check in facility and have requested assistance?

Passengers who are using the online check in facility that need assistance, are required to present themselves to the service provider upon arrival at the airport.

 

Please note any payment made at the airport may incur a handling fee

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APIS information

Important information for ALL passengers travelling to and from the UK on an international flight

Due to security measures from the UK Government, all airlines are required to provide advance passenger information (API or APIS) for all passengers travelling to and from the UK on an international flight. API requires Passport/valid photo ID information to be captured prior to travel. Failure to give APIS information will result in passengers not being permitted to travel.

To ensure the security measures are addressed in the most efficient and precise manner, each passenger must provide this information online prior to checking in online, arriving at the airport and at least 3 hours before the standard time of departure. It is the responsibility of the passenger to ensure that the information provided is correct. A step by step guide to the process can be viewed here. Please complete all steps to ensure your information is submitted correctly.

Alternatively, this information can be added by contacting our call centre on 09058 28 28 28 (Calls cost 65p per minute from a BT Landline. Calls from mobiles and other networks will be considerably more), the cost add this to your reservation over the telephone is £5.00 per person per flight.

Please note if this information has not been provided in full prior to arriving at the airport, there will be a charge of £5 per passenger per sector for bmibaby to administer this at the airport. You will have to go to a check in desk to provide this information. APIS data cannot be taken at the departure gate. This charge is non-refundable. (This charge is not applicable for passengers traveling to and from the Republic of Ireland).

The request for the advance passenger information is a direct requirement from the UK Government and we apologise for any inconvenience this may cause.

APIS information is not required for travel to the Republic of Ireland.  However, passengers traveling to the Republic of Ireland who wish to use our online check in service are required to provide their passport/photo ID details prior to checking in.  Please click here to add your passport/photo ID details.

Please note any payment made at the airport may incur a handling fee

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Online check in process

How do I use the online check-in facility?
The online check-in facility is quick and easy to use, simply follow these steps:

  • Log on to bmibaby.com up to 16 days (24 hours for Geneva flights) before you're due to travel and no less than 3 hours before your flight departure time. 
  • Carefully read the conditions and answer the airport security questions.
  • Select the passengers wishing to check-in and ensure all details are correct.
  • Click 'check-in'

You'll now receive a boarding card. Simply print this out and bring it along to the airport with your passport or valid National photographic ID on arrival at the airport proceed straight to security and then to the gate.

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Airport charges for groups

If we are a group booking of 15 or more passengers, do we need to pay the airport service charge?

For bookings of 15 or more passengers made under one booking reference you will not be charged the airport service fee when you check in at the airport if you are travelling with hand baggage only.

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Check in times

When do I need to check-in for my flight?

bmibaby check-in at the airport opens two hours prior to the scheduled departure time.

Check-in on international flights to and from and over mainland europe will close promptly 40 minutes before the scheduled departure time.

For flights within the UK, Republic of Ireland and Jersey check-in will continue to close promptly 30 minutes before the scheduled departure time.

Passengers whose flight departs at 00:00 or after will be required to check-in 2 hours prior to departure for example for a flight departing at 00:10 on 28th August passengers will be required to check-in on the 27th August.

The boarding gate closes fifteen minutes before the scheduled departure time. For security reasons, passengers who do not present themselves at the boarding gate before this deadline will have their baggage offloaded, will not be allowed to travel and are not entitled to compensation.

 

My flight departs at 00:10, what time do I need to check-in?

Passengers whose flight departs at 00:00 or after will be required to check-in 2 hours prior to departure for example for a flight departing at 00:10 on 28th August passengers will be required to check-in on the 27th August.

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Checking in with a delay

Do I still need to check in on-time if my flight has suffered a delay?

In the event that your flight has suffered a delay passengers are required to check in at the normal time. We will always endeavour to minimise any disruption and operate to our schedule.

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What documents do I need?

What documents do I need to check in online?

All passengers travelling on international services must present valid documentation for travel including a passport and valid visa where required.

 

UK Domestic & UK-Republic of Ireland photographic identification

All passengers aged 16 years or over must present valid National photographic identification for all UK domestic flights and for all flights between the UK and Republic of Ireland.
Any person travelling into Eire who are neither a British nor Irish citizen, must produce a valid travel document on arrival, notably a passport or recognised National Identity card.
bmibaby accepts all forms of Nationally recognised photographic identification, however passengers must ensure that all personal identification is of a good standard. If identification appears to be fraudulent, passengers may be refused for travel.
PLEASE NOTE: bmibaby reserves the right to refuse travel if the passport/ID presented is not considered in a suitable condition or shows signs of being tampered with.

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