FAQs

Online check in

Who can check in online?

If you are travelling with hand luggage only you can check in online.

 

Which passengers do not qualify for online check in?

The following passengers do not qualify for online check in:

  • Passengers travelling with checked baggage
  • Passengers travelling with infants

 

If I’m checking in online, do I have to pay a check in fee?
If you are checking in online and have hand luggage only you will not have to pay an airport service fee. If you decide to check in or bag drop at the airport you will be charged £11 (€13) per passenger.

 

If I have selected to check in online and then arrive at the airport with bags will I have to pay the airport service fee?
You can only check in online if you have hand luggage only. If you select to check in online and arrive at the airport to check in or bag drop you will be charged an airport service fee.

 

If I have selected to check in online but then forget to do so will I be charged?

Unfortunately if you have selected to check in online and then forget to do so or arrive at the airport to check in you will be charged an airport service fee of £11 (€13) per passenger.

 

What happens if I check in online but forget my online boarding card?

If you check in online and do not present your online boarding card you will be charged a £11 (€13) airport service fee.

 

Can I check in online if I have bags to check in?

No, online check-in is only available for passengers travelling with hand baggage only. All passengers travelling with bags need to check in at the airport and will be subject to an airport service fee.

 

If I have an infant can I check in online?

If you are travelling with an infant you are not able to check in online.

 

Can I change my booking if I have checked in online?

Passengers cannot change any details about their flight once they have checked in online.

 

Do I still need to check in on-time if my flight has suffered a delay?

In the event that your flight has suffered a delay passengers are required to check in at the normal time. We will always endeavour to minimise any disruption and operate to our schedule. 

 

What do I need to do if I am using the online check in facility and have requested assistance?

Passengers who are using the online check in facility that need assistance, are required to present themselves to the service provider upon arrival at the airport.

 

Please note any payment made at the airport may incur a handling fee