FAQs

Lounges

Pre-flight

Can I access a lounge prior to my flight?

bmibaby gives passengers the opportunity to purchase lounge access for a fee to take advantage of complimentary refreshments that are available at a selection of airports. Passengers who have purchased lounge access are able to gain access 2 hours prior to their departure time.

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Restrictions

Are there any restrictions on who can enter a lounge?

bmibaby lounge access vouchers are not valid for children under 14 years.

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Booking

Where can I book lounge access?

Bookings can be made online at bmibaby.com or via our reservations line on 0905 8282828 (Calls cost 65p per minute from a BT Landline. Calls from mobiles and other networks will be considerably more). Lounges can be selected at the time of booking or added at a later date for the appropriate fee. bmibaby lounge access vouchers cannot be booked later than midnight on the day before departure.

What details do I need to take to the lounge?

On completion of your booking you will receive a lounge access voucher which you will need to click on and print. We will also send you your lounge access voucher in your confirmation email. Please print your lounge access vouchers and present it to the staff upon arrival at the executive lounge. If you fail to present your lounge access voucher at the executive lounge, you will be denied access.

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Facilities

What facilities are available in the lounge?

Facilities may vary by lounge. Lounge facilities include the provision of an executive waiting area in the departure area of the airport with seating and refreshment facilities normally include:

  • a range of alcoholic beverages, wines, beers and spirits (generally passengers are allowed two alcoholic beverages per adult over 18)
  • a variety of soft drinks
  • tea and coffee
  • a choice of snacks (e.g. peanuts, cocktail biscuits etc.)
  • a range of magazines and newspapers; and telephones and telefaxes which are for use at the passenger’s expense
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Diamond Club members

If I am a Diamond Club member, am I entitled to complimentary lounge access?

If you are travelling on a bmibaby flight you are not entitled to complimentary lounge access. Please ensure you pre-purchase your lounge access and present your lounge access vouchers at the lounge in order to gain access to the lounge.

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