FAQs

Special requirements

Wheelchair assistance

I require wheelchair assistance, what do I need to do?

Wheelchair passengers are welcomed on bmibaby flights, although due to safety issues there are only a limited number of spaces on each flight. All requests should be advised to bmibaby as soon as possible with a minimum of 48 hours notice.All wheelchair requests can be made by e-mailing the address below with the following details:

• contact name and e-mail address
• booking reference
• where you are flying from and to
• the date you are travelling
• the name of the person requiring assistance
• please advise if the person requiring assistance will be using their own wheelchair
Please also advise the type of assistance required from the list below:
1. Wheelchair assistance to the bottom of the aircraft steps (this may be relevant for a person that has difficulty walking long distances)
2. Wheelchair assistance to the top of the aircraft steps (this may be required for a person that is unable to manage the steps as a lift will be used)
3. Full wheelchair assistance to your seat (passengers will be lifted onboard and into their allocated seat)
Please e-mail: [email protected]
Alternatively, please contact the bmibaby reservations team on 0845 8101100. Please note that any other enquiries relating to general bmibaby travel will not be responded to via the e-mail address above.

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Additional oxygen onboard

I need oxygen onboard, can bmibaby assist?

Passengers requiring oxygen in-flight must make a request at least seven days in advance through the bmibaby reservations team (0845 8101100). There is a charge of £100 (€ 125) for the supply of 2 litres per minute ordered per flight. bmibaby are unable to accept passengers for travel that require more than 2 litres of oxygen per minute. All requests are subject to supply availability. For safety reasons, passengers are not permitted to use their own oxygen supply. bmibaby reserve the right to refuse travel to any passenger upon recommendation from our company doctor.

 

All passengers wishing to order oxygen will need to complete our medical clearance process.  There is a £40 (€50) fee for all medical clearance, which is payable at the time of request.

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Visually impaired

Do I need to advise bmibaby if I am blind or visually impaired?

Yes, passengers should contact the bmibaby reservations team (0845 8101100) as early as possible and notify the airline of any special needs or assistance needed/required. This will allow us to make the necessary arrangements with the airport prior to your departure.

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Guide dogs onboard

Can I bring my guide dog?

bmibaby accepts the carriage of registered assistance dogs in the cabin on all services.

When checking in for international travel with a guide dog or other assistance dog, you should be prepared to produce your assistance dog identification card and all other PET relevant documentation. Passengers requesting assistance dog carriage should notify the bmibaby call centre (0845 8101100) minimum 48 hours before travel date.

For further information regarding PET please visit www.defra.gov.uk/wildlife-pets/pets/travel/pets/assistance-dogs/

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Wheelchairs

Can I bring my own wheelchair?

bmibaby will permit the carriage of two pieces of mobility equipment, including lightweight, foldable, manual wheelchairs and electric mobility aids, per passenger, which will be carried free of charge. All procedures and criteria must be met in order for the carriage of the wheelchair or mobility aid to be accepted.
Failure to meet the criteria below will result in the carriage of the wheelchair or mobility aid being refused. The following procedures and criteria include the following:
• All requests should be advised to bmibaby as soon as possible with a minimum of 48 hours notice.
• bmibaby will only accept dry cell, non-spillable batteries
• The battery must remain upright and securely attached to the body of the wheelchair or scooter. It is the responsibility of the passenger or carer to ensure that the power to the motor is disconnected / isolated to prevent inadvertent operation. This may be as simple as removing the key or turning a deactivation switch/lever. If it is not possible to prevent inadvertent operation by either of the above methods, the battery must be removed and the terminals insulated against accidental short circuit. The battery must then be securely attached to the mobility device. bmibaby will not permit the carriage of the mobility or wheelchair if this procedure is not followed.
• bmibaby will not be responsible for any claims regarding delay, loss or damage to the mobility aid. We strongly recommend that the passenger takes out adequate insurance.
• Passengers who are using the on-line check in facility that need assistance are required to present themselves to the service provider upon arrival at the airport.
All wheelchair requests can be made by e-mailing the address below with the following details:
• contact name and e-mail address
• booking reference
• where you are flying from and to
• the date you are travelling
• the name of the person requiring assistance
• please advise if the person requiring assistance will be using their own wheelchair
Please also advise the type of assistance required from the list below:
1. Wheelchair assistance to the bottom of the aircraft steps (this may be relevant for a person that has difficulty walking long distances)
2. Wheelchair assistance to the top of the aircraft steps (this may be required for a person that is unable to manage the steps as a lift will be used)
3. Full wheelchair assistance to your seat (passengers will be lifted onboard and into their allocated seat)
Please e-mail: [email protected]

Once your request has been received your booking confirmation will be re-sent confirming the details.

Alternatively, please contact the bmibaby reservations team on 0845 8101100. Please note that any other enquiries relating to general bmibaby travel will not be responded to via the e-mail address above.

 

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Extra leg room seats

Can I pre-book extra leg room seats if I have a wheelchair?

All seats offering extra leg room are situated on emergency exit rows. CAA regulations state that these seats may only be occupied by able bodied passengers aged 16+. Passengers who require a seatbelt extension are not permitted to sit in emergency exit seats.

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Flying during pregnancy

What is bmibaby policy regarding the carriage of expectant mothers?

Pregnant passengers must have completed their journey by the 36th week of pregnancy. Flying is not permitted following the 36th week. A doctor’s certificate is required between 30 and 36 weeks of pregnancy. Passengers should notify the bmibaby call centre (0905 8282828 Calls cost 65p per minute from a BT Landline. Calls from mobiles and other networks will be considerably more) if their travel dates fall within this period of gestation.
Please be aware if pregnant and travelling alone, with an infant under 2 years old, for safety reasons the infant must be able to sit comfortably on the adult’s lap to be secured with a child restraint. Otherwise a second seat must be purchased and car seat provided to secure the infant safely.

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Medical syringes

Can I take medical syringes onboard?

If passengers are required to carry syringes for medical reasons, they are permitted in the cabin. Passengers will require medical evidence of this requirement (e.g. doctor's letter) when at the airport. This letter should be kept with the passenger at all times.

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Broken limbs

I have broken a limb and I am in plaster, can I travel?

A plaster of paris splint must have been in place without problems for 48 hours prior to your flight. If the passenger has a full length leg plaster and cannot bend knee they are required to purchase additional seats. Each additional seat will be charged at the appropriate fare excluding tax. Passengers should notify the bmibaby reservations team on 0845 8101100 of any special requirements.

 

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Nut allergies

I am nut allergic, are nuts carried on board?

In the event that a passenger suffers from a ‘peanut allergy’ please ensure that you have a note from your GP and advise the cabin manager when boarding. Although we will wherever possible always endeavour to assist with this, we cannot guarantee that peanuts will not be onboard. If you are required to take medication/epi-pen, please once again advise our check-in agents and cabin crew ensuring you have the relevant forms from your Dr.

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Minor infectious disease

Can I travel if I have a minor infectious disease?

Passengers suffering from common infectious diseases can not be carried whilst the disease is still in its infectious period. The infectious periods for various illnesses are as follows -
Chicken Pox – Passengers may be accepted for travel once the spots are dry
Measles – Passengers may be accepted for travel 4 days after the appearance of the rash
Mumps – Passengers may be accepted for travel 7 days after the appearance of the swelling
German measles (rubella) - Passengers may be accepted for travel 4 days after the appearance of the rash

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Cargo

Does bmibaby accept cargo?

Click here for more details.

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Medical clearance

I need medical clearance, can bmibaby assist?

All passengers that have a medical condition or have suffered an injury should notify the bmibaby reservations team (0845 810 1100) at the time of booking or at the earliest possible time (recommended 48 hours/2 working days before departure). bmibaby reserves the right to seek medical clearance before accepting any passengers for travel that have a medical condition or have sustained an injury. There is a £40 (€50) fee for all medical clearance, which is payable by the passenger at the time of request.

 

Please Note

Passengers wishing to use nebulisers, CPAP machines or oxygen concentrators during the flight are permitted to do so once they have completed the medical clearance process as above. 

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Additional seats

I require an additional seat, how can this be arranged?

If you are unable to fit into a single seat for any such reason you will be required to purchase additional seating. Please call our reservations line on 0845 8101100

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