News

Flight disruptions

 

 

Volcanic eruption in Iceland 

 

Updated at 17:00hrs Friday 23 April 2010

 

Additional seats have become available as passengers may have found alternative ways of travelling to their desired destination.  A flight may show as being full on our website, and people may have previously been advised of this, yet as people re arrange their travel arrangements this may not be the case.

 

To find out if you are able to return home sooner with bmibaby, on an earlier departure date, please go to the airport and you will be waitlisted for the relevant flight. 

 

Please note passengers with confirmed seats will have priority on the flights.

 

 

Travel Update

 

We are currently intending to operate a full flying programme from this point forward. 

 

Passengers are advised to check in for their flights as normal.

 

If there are any changes to the flying programme this website will be updated.

 

 

To rebook a flight following a cancellation:

Any passengers who were booked to travel on one of the cancelled flights can transfer to the next available flight free of charge within 21 days of the original flight date, subject to availability. 

Our reservations centre is open from 0800 until 2200, please call: 0844 2450055. 

 

If you are calling from outside the UK please call +44 8458 101100. 

Due to the exceptionally high volume of calls our phone lines are operating at maximum capacity so your patience is appreciated at this time. 

 

To apply for a refund following a cancellation:

If you do not wish to transfer to an alternative flight and would like to apply for a refund please write to: 

bmibaby customer relations

PO Box 737

Castle Donington

Derby

DE74 2XP

 

Alternatively, this can be arranged by calling our reservations centre on 0844 2450055.  If you are calling from outside the UK please call +44 8458 101100.

 

Passengers who have requested a refund on their flights via post or phone will automatically be refunded within 30 days. Unfortunately we are unable to respond to individual letters at this busy time. We advise passengers to check their bank statements on a regular basis. On behalf of bmibaby thank you for your patience at this very busy time and we would like to sincerely apologise for any inconvenience caused.