Terms and conditions

Air carrier liability

This information notice summarises the liability rules applied by Community air carriers as required by Community legislation and the Montreal Convention.


For the purposes of this summary, reference is made to SDR’s. An SDR (Special Drawing Right) is an international unit of currency. Details of the current exchange rate can be found on the International Monetary Fund website at imf.org. The currency conversions below are correct as at 13 July 2010.


There are no financial limits to the liability for passenger injury or death. For damages up to 113,100 SDRs (approximately EUR 89.500/UK£74,500) the air carrier cannot contest claims for compensation. Above that amount, the air carrier can defend itself against a claim by proving that it was not negligent or otherwise at fault.


Advance Payments

If a passenger is killed or injured, the air carrier must make an advance payment, to cover immediate economic needs, within 15 days from the identification of the person entitled to compensation. In the event of death, this advance payment shall not be less than 16,000 SDRs (approximately EUR 12,600/UK£10,500).


Passenger Delays

In case of passenger delay, the air carrier is liable for damage unless it took all reasonable measures to avoid the damage or it was impossible to take such measures. The liability for passenger delay is limited to 4,694 SDRs (approximately EUR 3,700/UK£3,000).



Baggage Delays

In case of baggage delay, the air carrier is liable for damage unless it took all reasonable measures to avoid the damage or it was impossible to take such measures. The liability for baggage delay is limited to 1,131 SDRs (approximately EUR 895/UK£750).


Destruction of baggage

The air carrier is liable for destruction, loss or damage to baggage up to 1,131 SDRs (approximately EUR 895/UK£750). In the case of checked baggage, it is liable even if not at fault, unless the baggage was defective. In the case of unchecked baggage, the carrier is liable only if at fault.



Higher limits for baggage

A passenger can benefit from a higher liability limit by making a special declaration at the latest at check-in and by paying a supplementary fee.


Complaints on baggage

If the baggage is damaged, delayed, lost or destroyed, the passenger must write and complain to the air carrier as soon as possible. In the case of damage to checked baggage, the passenger must write and complain within seven days, and in the case of delay within 21 days, in both cases from the date on which the baggage was placed at the passenger's disposal.


Liability of contracting

We are obliged to inform you of the identity of the operating air carrier if the air carrier actually performing the flight is not the same as the contracting air carrier, the passenger has the right to address a complaint or to make a claim for damages against either. If the name or code of an air carrier is indicated on the ticket, that air carrier is the contracting air carrier.


Time limit for action

Any action in court to claim damages must be brought within two years from the date of arrival of the aircraft, or from the date on which the aircraft ought to have arrived.


Basis for information

The basis for the rules described above is the Montreal Convention of 28 May 1999, which is implemented in the Community by Regulation (EC) No. 2027/97 (as amended by Regulation (EC) No. 889/2002) and national legislation of the Member States.

disclaimer: this is a notice required by European Community Regulation (EC) No. 889/2002. This notice cannot be used as a basis for a claim for compensation, nor to interpret the provisions of the Regulation or the Montreal Convention. No representation is made by the carrier(s) as to the accuracy of the contents of this notice.


Air Carriers Banned

Following the preparation by the European Commission of a list of air carriers subject to an operating ban within the European Union, all air carriers operating in the European Union are required to bring passengers' attention the list on their websites. In compliance with this formality, the current list and further related information can be found on the European Commission website.

We would like to reassure our passengers that the publication of this list is simply a formality and that any contract of carriage you enter into with us will not involve a flight with a carrier on the banned list.

If you have made a reservation with us which includes one or more sectors operated by another carrier, we will advise you of the carrier operating the aircraft at the time you make a reservation or where it is not known when you make your reservation, we will inform you as soon as the identity is established.