Terms and conditions

Book a flight

How to book

There are two ways to book your bmibaby flight: direct on our website (www.bmibaby.com) or through one of the bmibaby call centres.

UK sales centre

0905 8282828 (Calls cost 65p per minute from a BT Landline. Calls from mobiles and other networks will be considerably more).

open 0800 - 2100 daily

Ireland

1 890 340122

Spain

0034 (0)902 100737

for all other calls (from outside the UK)

0044 (0)845 8101100

to rebook following a flight disruption or a schedule change to your flight

0844 2450055

 

All bookings and changes made using a credit card are subject to a processing fee of £5.00 per passenger per one way flight. Bookings made using a debit card are subject to a processing fee of £3.50 per passenger per one way flight. Please note a minimum processing fee of £4.00 for debit card bookings and £6.50 for credit card bookings applies. FlyPlus and FlyExtra passengers will not be charged for credit or debit card fees or processing fees.

There is no charge for payments made using a visa electron card

 

bmibaby accepts infants aged between 7 days and 2 years of age. Infants may fly for an administration fee of £25 per sector. The responsible adult will receive an additional 5kg of free baggage allowance. Only one infant per adult is permitted. Children over 2 years of age pay the same fare as adults and, if not already reserved, are allocated a dedicated seat at check-in. All children under the age of 16 years must be accompanied by a Parent or Guardian. Children between the ages of 6 months and 3 years are permitted to travel in a forward facing car seat that is approved by the CAA and meets certain requirements. The child in the car seat will need to pay the same as an adult fare.

bmibaby is a ticketless airline, therefore all you need to travel is your confirmation booking reference number and the relevant photographic identification (click here to check acceptable forms of photographic identification).

Your booking confirmation and reference number will be sent to you via email if booked on the website, or via email/post if booked via the call centre. If you provided an email address with your booking it will be used for all future communication with you, including any changes and additional information on your flights. It is therefore your responsibility to ensure that you check your email on a regular basis and also notify the bmibaby call centre should your email address change (0905 8282828, calls cost 65p per minute from a BT Landline. Calls from mobiles and other networks will be considerably more). Passengers are required to check their itinerary online at least 48 hours before departure.

 

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View your booking

Once you’ve made a booking with bmibaby you have the ability to view that booking online 24 hours a day up to the day of travel. Click on the “manage your bookings” link on the top navigation bar. Once all of the correct details have been entered your travel itinerary will be displayed. Printed copies of your itinerary are also available via the bmibaby call centre (0905 8282828, Calls cost 65p per minute from a BT Landline. Calls from mobiles and other networks will be considerably more.) at a cost of £5.00 (€6).

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Change your booking

  • bmibaby passengers now have 3 options by which they can change their booking

Online

  • Simply click the "manage your bookings" link on the top navigation and follow the step by step process. The cost to change a booking is £35 (€40) per person per flight, plus any difference in the total cost of the flight applicable at the time the change is made. If the available fare is lower on the new flight, no refund will be made.

There is no limit to the number of date changes that can be made to a FlyExtra flight. All changes are subject to availability. The standard flight change fees are waivered for FlyExtra customers, however, any difference in the total cost of the flight applicable at the time of the change will be payable.

Name changes can not be made online.

Over the phone

  • Alternatively, changes can be made to flights by contacting the call centre on 0905 8282828 (Calls cost 65p per minute from a BT Landline. Calls from mobiles and other networks will be considerably more), the cost to change a booking is £50.00 (€63.00) per person, per sector charge for this service plus any difference in the total cost of the flight applicable at the time the change is made. If the available fare is lower on the new flight, no refund will be made. Please make sure you have your six digit booking reference and original method of payment to hand for confirmation. Name changes to flights for any reason including when a name in the flight booking does not match the passengers photo ID can be made via the call centre.  Please note that initials are not acceptable.  Name changes are subject to an administration fee of £40 (€50) per person per flight plus any difference in fare.

  • If the available fare is lower on the new flight, no refund will be made. Changes to be advised via the call centre a minimum two (2) hours prior to departure and during bmibaby reservations opening hours (seven days a week, 8am to 9pm). Please note name changes cannot be made after a flight has departed.

There is no limit to the number of date changes that can be made to a FlyExtra flight. All changes are subject to availability. The standard flight change fees are waivered for FlyExtra customers, however, any difference in the total cost of the flight applicable at the time of the change will be payable. Name changes for FlyExtra passengers are charged at the standard rate plus any difference in the total cost of the flight applicable at the time the change is made. If the available fare is lower on the new flight, no refund will be made.

If you do not use your Ticket, you will be entitled to claim a refund of Air Passenger Duty, less an administration fee of £25 per passenger. Please note name changes cannot be made after a flight has departed.

At the airport

  • Changes can be made to flights at the airport, the cost to change a booking is £50 (€63) per person per flight plus an applicable fare difference. If the available fare is lower on the new flight, no refund will be made. Please make sure you have your six digit booking reference and original method of payment to hand for confirmation.

For name changes requested at the departure gate a charge of £100 (€100) will apply.  Name changes cannot be made to the return sector of any flight.

 

FlyExtra passengers are entitled to make unlimited flight changes at no extra charge. There could be an additional charge in the difference in the total cost of the flight applicable at the time the change is made. If the available fare is lower on the new flight, no refund will be made.

Name changes for FlyExtra passengers are charged at the standard rate plus any difference in the total cost of the flight applicable at the time the change is made. If the available fare is lower on the new flight, no refund will be made. Subject to availability.

 

Please note any payment made at the airport may incur a handling fee

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Call Centre Numbers

UK sales centre

0905 8282828 (Calls cost 65p per minute from a BT Landline. Calls from mobiles and other networks will be considerably more)

open 0800 - 2100 daily

Ireland

1 890 340122

Spain

0034 (0)902 100737

for all other calls (from outside the UK)

0044 (0)845 8101100

to rebook following a flight disruption or a schedule change to your flight

0844 2450055

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Group Bookings

Organising a group of more than 16 passengers?
Then look no further, bmibaby have a dedicated groups department to assist you throughout the process. It couldn’t be easier. For further information please click here

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Reserve your seat

You can now choose exactly where you sit on your next bmibaby flight. Whether you're making a new booking or would like to reserve seats on an existing booking. Click here for more details. Don't worry if you haven't reserved your seat as bmibaby will still allocate you a seat at check-in.

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