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FAQs

Hopefully our frequently asked questions will help you find the information you are looking for.


Accommodation terminology

  1. A Studio is one room which acts as a living/sleeping area with at least basic cooking facilities and a bath or shower room with w.c.

    An Apartment has at least one separate bedroom, a living area, at least basic cooking facilities and a bath or shower room with w.c.

    Hotel rooms are usually twin bedded. Extra beds may on occasion be used to increase room occupancy and may be rollaway beds suitable for occasional use. Extra beds will make space limited in the room.

    Room only board basis does not provide for any food or drink. Neither is there provision for cooking facilities.

    Self catering board basis does not include any food or drink. However, you will be provided with basic cooking facilities for the purpose of self catering.

    Bed and breakfast board basis provides for breakfast only. Breakfast can range from a basic continental breakfast to a full cooked breakfast depending on the property. On certain occasions, hotels and apartments utilise the services of alternative properties or restaurants to provide for breakfast.

    Half board provides for breakfast and either a lunch or dinner. Drinks will not generally be included.

    Full board provides for breakfast, lunch and dinner. Drink will not generally be included.

    All Inclusive provides for unlimited food, drink and use of facilities throughout the duration of your stay. However, it is common practice for hotels to exclude certain facilities from their All Inclusive programmes and All Inclusive can be limited to specific times of the day. In these cases additional costs will be highlighted by the property.


Can do I add additional components to my booking?

  1. If after your booking has been made you wish to add additional components to your holiday such as car hire or overnight hotel prior to departure, please visit www.bmibaby.com to view the selected car hire and airport hotel partners of bmibaby.


How do I make amendments to existing holiday bookings?

  1. Please telephone 0844 5533525 with details of your existing holiday booking including your booking reference and we will look to assist you with your query. You will be given a choice of options for your specific request. Please refer to our Terms & Conditions for any relevant amendment fees or charges that may be applicable.



APIS – Advance Passenger Information

  1. Please follow the instructions here: http://holidays.bmibaby.com/apis.phtml for both your outward and return flights as failure to supply this information in advance of travel will result in a £5 per passenger charge per flight to administer at your departure airports. If you have any queries with this process, please telephone 0844 5533525 for assistance.


Is baggage included in the price of my holiday?

  1. bmibaby holidays include the price of 1 piece of hold luggage per person, in addition to 1 complimentary piece of hand luggage on board. For full dimensions and details regarding additional baggage, visit www.bmibaby.com/bmibaby/faqs/baggage/baggage_rules.aspx


Who are bmibaby holidays?

  1. bmibaby holidays is operated on behalf of bmibaby by Midlands Co-operative Society Limited trading as Co-op Holidays. Co-op Holidays operate under ABTA trading licence V6294 and ATOL trading licence 1182 to ensure your full financial protection.


Can I pay a deposit?

  1. We will accept a non-refundable deposit payment of £100 per person including children on all holidays booked from this website out with 14 weeks of your departure date.


I am a disabled traveller, do I need to notify you?

  1. It is essential that customers fill out and sign an ABTA approved disabled check-list. This is required at the time of booking so that we are able to check that our suppliers are able to provide any specialist facilities and services deemed necessary. Due to the various types of accommodation available, it is not possible to guarantee the suitability of accommodation for disabled customers unless a specially adapted disabled room is booked. Please telephone 0844 5533525 in advance of your booking.


What do I do if I have a problem on holiday?

  1. We offer all of our customers assistance 365 days a year on our 24 hour emergency number – 0844 5533525. If your call is outside of office hours, you will be re-directed to our emergency helpline. If you should have a problem during your holiday, please inform the relevant accommodation supplier who will endeavour to put things right quickly. If your complaint is not resolved locally, please contact ourselves by using the telephone number given. If you fail to follow this procedure, we will have been deprived of the opportunity to investigate and rectify your complaint while you were in your destination which may affect your rights and any possible compensation under this contract.


What identification is required on my holiday?

  1. Personal photographic identification is required to travel. Usually this is in the form of your passport, but for UK domestic and Ireland, photographic identification can also include items such as a drivers licence.


What child ages apply?

  1. Infant ages are classified as being between 0 and 23 months. Child ages are classified as being between 2 and 11 years. These age classifications are used for pricing purposes only and apply for the full duration of the holiday. Should an infant or child birthday take them over their limit while on holiday, you will be required to pay the applicable upgrade fare. When travelling with young people under the age of 18, it is important that you are able to provide proof of parental responsibility or legal guardianship. In cases where the legal guardian is not travelling, you should have permission in writing from them. This should be available when requested at
    any time throughout your holiday.


What responsibilities do I have as the lead passenger?

  1. Please note that any discussions, queries or complaints can only be made with the specified lead passenger name on the booking. Details of any bookings cannot be given to anyone other than the lead passenger, consequently, any amendments or changes to a booking can only be made by the lead passenger in writing.


Do I need a passport or Visa

  1. Visas are required by British citizens to visit some countries. Customers holding passports other than a British passport may require visas for different countries. Always check before confirming your booking to ensure you have the correct documentation. In many countries the length of stay can determine if a visa is required. British subjects and holders of British travel documents are bound by different regulations to British citizens. Generally, passports must be valid for 6 to 9 months after the date of return. Some stamps of entry to one country may prevent entry to another. Children and babies must have their own passport. However, for most destinations, children and babies who are already on an existing passport may continue to travel with the passport holder until either the child reaches the age of 16 or the passport expires. Photographs of children should be of a good likeness and therefore need to be kept up to date. Airlines can refuse boarding should a photograph be out of date. For some countries, if you have been arrested or have a criminal record, including certain driving offences, you may need a visa. The name(s) on the passport must match the name on the travel ticket. For more information, visit www.ukpa.gov.uk


How do the hotel ratings work?

  1. Star ratings are awarded locally by the relevant authorities and criteria can vary by destination and country. Ratings should only be used as a guide to the standards of accommodation and facilities available, which may vary dependant on season and demand.


Do I receive tickets for my holiday?

  1. bmibaby are a ticketless airline, therefore you should use your booking confirmation to check-in and travel.