Terms and conditions

Special requirements
If you need to use any of the services below or require any extra assistance when travelling with us please contact bmibaby reservations on 0845 810 11 00 and an advisor will be happy to help.

Medical Clearance

All passengers that have a medical condition or have suffered an injury should notify the bmibaby call centre (0845 8101100) at the time of booking or at the earliest possible time (minimum 48 hours/2 working days before departure). bmibaby reserves the right to seek medical clearance before accepting any passengers for travel that have a medical condition or have sustained an injury. There is a £40 (€50) fee for all medical clearance, which is payable by the passenger at the time of request.

 

Please Note

Passengers wishing to use nebulisers, CPAP machines or oxygen concentrators during the flight are permitted to do so once they have completed the medical clearance process as above. 

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Oxygen

Passengers requiring oxygen in-flight must make a request at least seven days in advance through the bmibaby call centre (0845 8101100). There is a charge of £100 (€ 125) for the supply of 2 litres per minute ordered per flight. bmibaby are unable to accept passengers for travel that require more than 2 litres of oxygen per minute. All requests are subject to supply availability. For safety reasons, passengers are not permitted to use their own oxygen supply. bmibaby reserve the right to refuse travel to any passenger upon recommendation from our company doctor.

Please Note

Passengers wishing to use portable oxygen concentrators onboard are permitted to do so providing that the concentrator does not contain any type of oxygen cylinder. There is a £40 (€50) fee for medical clearance, which is payable by the passenger at the time of request. Please call the reservations team on 0845 8101100 if you have any queries.
All equipment must be switched off for take off and landing, this includes medical equipment such as nebulisers unless prior approval has been granted by bmibaby.

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Wheelchair Passengers

bmibaby will permit the carriage of two pre-booked pieces of mobility equipment, including lightweight, foldable, manual wheelchairs and electric mobility aids, per passenger, which will be carried free of charge. All procedures and criteria must be met in order for the carriage of the wheelchair or mobility aid to be accepted.

Failure to meet the criteria below will result in the carriage of the wheelchair or mobility aid being refused. The following procedures and criteria include the following:

• All requests should be advised to bmibaby as soon as possible with a minimum of 48 hours notice.

• bmibaby will only accept dry cell, non-spillable batteries

• The battery must remain upright and securely attached to the body of the wheelchair or scooter. It is the responsibility of the passenger or carer to ensure that the power to the motor is disconnected / isolated to prevent inadvertent operation. This may be as simple as removing the key or turning a deactivation switch/lever. If it is not possible to prevent inadvertent operation by either of the above methods, the battery must be removed and the terminals insulated against accidental short circuit. The battery must then be securely attached to the mobility device. bmibaby will not permit the carriage of the mobility or wheelchair if this procedure is not followed.

• bmibaby will not be responsible for any claims regarding delay, loss or damage to the mobility aid. We strongly recommend that the passenger takes out adequate insurance.

• Passengers who are using the on-line check in facility that need assistance are required to present themselves to the service provider upon arrival at the airport.

All wheelchair requests can be made by e-mailing the address below with the following details:

• contact name and e-mail address

• booking reference

• where you are flying from and to

• the date you are travelling

• the name of the person requiring assistance

• please advise if the person requiring assistance will be using their own wheelchair

Please also advise the type of assistance required from the list below:

1. Wheelchair assistance to the bottom of the aircraft steps (this may be relevant for a person that has difficulty walking long distances)

2. Wheelchair assistance to the top of the aircraft steps (this may be required for a person that is unable to manage the steps as a lift will be used)

3. Full wheelchair assistance to your seat (passengers will be lifted onboard and into their allocated seat)

Please e-mail: [email protected]

Once your request has been received your booking confirmation will be re-sent confirming the details.

Alternatively, please contact our reservations team on  0845 8101100.  Please note that any other enquiries relating to general bmibaby travel will not be responded to via the e-mail address above.

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Guide Dogs

bmibaby accepts the carriage of registered assistance dogs in the cabin on all services.

When checking in for international travel with a guide dog or other assistance dog, you should be prepared to produce your assistance dog identification card and all other PET relevant documentation. Passengers requesting assistance dog carriage should notify the bmibaby call centre (0845 8101100) minimum 48 hours before travel date.

For further information regarding PET please visit www.defra.gov.uk/wildlife-pets/pets/travel/pets/assistance-dogs/

 

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Travelling during pregnancy

Pregnant passengers must have completed their journey by the 36th week of pregnancy. Flying is not permitted following the 36th week. A doctor’s certificate is required between 30 and 36 weeks of pregnancy. Passengers should notify the bmibaby call centre (0905 8282828, Calls cost 65p per minute from a BT Landline. Calls from mobiles and other networks will be considerably more) if their travel dates fall within this period of gestation.

Please be aware if pregnant and travelling alone, with an infant under 2 years old, for safety reasons the infant must be able to sit comfortably on the adult’s lap to be secured with a child restraint. Otherwise a second seat must be purchased and car seat provided to secure the infant safely.

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Blind Passengers

Blind passengers are welcomed on bmibaby flights, although due to safety issues there is only a limited number of spaces on each flight. Passengers should contact and advise bmibaby via the bmibaby call centre (0845 8101100) as early as possible.

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Additional support

Passengers requiring additional support for travel while seated.

Passengers requiring additional support for travel whilst seated, including harnesses, rigid supports and non standard child seats must contact bmibaby prior to travel. Please e-mail: [email protected] or alternatively, please contact our reservations team on 0845 8101100. Please note that any other enquiries relating to general bmibaby travel will not be responded to via the e-mail address above. All requests should be advised to bmibaby as soon as possible with a minimum of 48 hours/2 working days prior to departure notice. bmibaby reserve the right to refuse travel if prior approval has not been granted and any equipment/support aids do not comply with safety regulations.

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Additional seats

I require an additional seat, how can this be arranged?

If you are unable to fit into a single seat for any such reason you will be required to purchase additional seating. Please call our reservations line on 0845 8101100.

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Peanut allergy

In the event that a passenger suffers from a ‘peanut allergy’ please ensure that you have a note from your GP and advise the cabin manager when boarding. Although we will wherever possible always endeavour to assist with this, we cannot guarantee that peanuts will not be onboard. If you are required to take medication/epi-pen, please once again advise our check-in agents and cabin crew ensuring you have the relevant forms from your Dr.

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