Terms and conditions

Travel insurance

bmibaby strongly recommends that you take out adequate travel insurance to cover all aspects of your journey.

Details of our 'delay and compensation' scheme are also available on the navigation menu, but it should be noted that we will not reimburse any costs for alternative transport in the event of delayed, cancelled or missed bmibaby flights.

bmibaby can supply letters to support travel insurance claims for flight cancellations or disruptions. These are supplied free of charge where bmibaby is responsible for a flight cancellation or disruption.

If you require a letter for your insurance company confirming details of your disrupted flight please click here

We are able to offer a fast track facility where an insurance letter will be supplied, via email within 48 hours. This facility is charge at £25.00 and will need to be arranged via our reservations team by calling 0905 8282828 (Calls cost 65p per minute from a BT Landline. Calls from mobiles and other networks will be considerably more).

All other requests for travel insurance letters will be charged at £20.00 per letter, payable by the passenger at the time of request. Please call 0905 8282828 (Calls cost 65p per minute from a BT Landline. Calls from mobiles and other networks will be considerably more).

bmibaby is an Appointed Representative of Fogg Travel Insurance Services Limited who are authorised and regulated by the Financial Services Authority (FSA).